We are currently bringing Healing Voyage to the following destinations, with plans to reach even more corners of the world soon.  

Asia:

Bhutan, Cambodia, China, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

Oceania:

Australia, New Zealand  

Middle East:

Israel, Turkey  

Europe:

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom  

Americas:

Brazil, Canada, United States (including U.S. Territories: Guam, Saipan, Midway, Northern Mariana Islands, Wake Island, American Samoa, Puerto Rico, Virgin Islands)  

Order Processing Time

• Snack box, postcards, and calendar: Orders are typically shipped within 1–2 business days after payment confirmation.
• Handmade puzzles and canvas art: Orders are typically shipped within 5–6 business days after payment confirmation. 

***If your order contains multiple items with different processing times, all items will be shipped together, and the processing time will follow the longest applicable timeframe. For example, an order containing both a snack box and a handmade puzzle will typically ship within 5–6 business days.

Delivery Time

• Once shipped, your order will typically arrive within 1 to 2 weeks, depending on your location.
• For orders that include a snack box, the delivery time after shipment is typically within 1 week, regardless of destination.

You'll receive a tracking number once your order has been shipped so you can follow its journey to you.

Please note that the above timeframes are only estimates, and delays may occur due to factors such as weather conditions, postal disruptions, customs clearance, or other unforeseen circumstances.

Shipping costs depend on your location and will be calculated at checkout.

Customs processing is a standard part of international shipping, and while most packages clear without issues, customs processing can sometimes lead to slight delays. 

Once your package arrives in your country, customs will review it before releasing it for final delivery. In some cases, certain countries may require additional information, such as a passport number or tax ID.

If you're unsure about your local customs policies, we recommend checking your country's customs regulations by reaching out to your postal or customs office before placing an order—this can help you avoid any unexpected delays or requirements.

We understand it can be frustrating when your tracking status isn’t changing. Here are two common reasons why this might happen:

• Tracking Update Delays: With international shipments, tracking updates are often delayed once the shipment leaves its country of origin.

• Customs Processing: When your package arrives in your country, it will go through customs inspection, which may cause additional delays. Unfortunately, we have no control over how long customs processing takes.

We recommend keeping an eye on your tracking details and appreciate your patience as your package makes its way to you. If you have any concerns, feel free to reach out—we’re happy to help!

Sometimes, there can be a slight delay between when a package is marked as "delivered" and when it actually arrives. In some cases, it may take 24–48 business hours for the package to be delivered after the status is updated.

If your package hasn't arrived within 24 hours of being marked as delivered, we recommend checking with your local post office first. If you still can't locate it, please reach out to us, and we'll be happy to assist you with the next steps.

If your order hasn't had any shipping updates for a considerable amount of time, please contact our support team, and we’ll do our best to resolve the issue.