Privacy policy

Section 1 – Information We Collect

We may collect personal information from you when you interact with our website—for example, when you create an account, place an order, subscribe to our newsletter, complete a survey, or fill out a form.

Depending on the activity, you may be asked to provide details such as your name, email address, mailing address, phone number, and payment information.


Section 2 – How We Use Your Information

The information we collect from you may be used for a variety of purposes, including but not limited to:

  • Processing your orders and delivering the products or services you’ve requested
  • Responding to your customer service inquiries and providing support
  • Sending transactional emails related to your purchases or account activity
  • Sharing occasional updates, promotions, or news about Healing Voyage products or services
  • Conducting surveys, contests, or other interactive features to improve your experience
  • Enhancing our website’s functionality and tailoring content based on user preferences and behavior
  • Ensuring the security and reliability of our service offerings

We do not sell, trade, or transfer your personal information to outside parties without your consent, except as necessary to fulfill your order or operate our business in accordance with this policy.


Section 3 – Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and support the functionality of our online store.

Cookies help us remember what’s in your shopping cart, recognize your login status, store preferences for future visits, and understand how users interact with our site. This allows us to improve performance, tailor content, and provide a smoother shopping experience.

Some cookies are essential for the basic operation of the site, while others are used for analytics, personalization, or marketing. These may be set by us directly or by trusted third-party service providers—such as analytics tools or embedded Shopify apps—acting on our behalf. These third parties are expected to use the data only for the purposes of supporting and improving our services.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the site.


Section 4 – Sharing of Personal Information

We do not sell, trade, or otherwise share your personally identifiable information with unrelated third parties.

However, we may share your information with trusted service providers who help us operate our website, fulfill orders, process payments, manage customer service, or support other aspects of our business. These partners are contractually obligated to protect your information and to use it only for the purpose of delivering services on our behalf.

We may also disclose your information if required to comply with applicable laws, enforce our policies, respond to legal requests, or protect the rights, property, or safety of Healing Voyage, our users, or others.

Information that does not personally identify you—such as anonymized usage data or aggregate statistics—may be shared with third parties for marketing, analytics, or service improvement purposes.


Section 5 – Links to Third-Party Websites

From time to time, our website may include links to third-party websites or services that are not operated by Healing Voyage. These external sites have their own privacy policies and terms of use, which we do not control or endorse.

We are not responsible for the content, practices, or privacy standards of any third-party websites you choose to visit through links on our site. Accessing these sites is at your own discretion.

That said, we are committed to maintaining the integrity of our website and welcome any feedback regarding the links we provide—especially if you encounter anything outdated, broken, or concerning.


Section 6 – Your Rights Regarding Personal Information

Depending on your location and applicable privacy regulations (such as the GDPR in the European Union or the CCPA in California), you may have certain rights regarding your personal data. These may include:

  • The right to access the personal data we hold about you
  • The right to request correction of any inaccurate or incomplete information
  • The right to request deletion of your personal data, subject to legal or operational exceptions
  • The right to restrict or object to processing of your data under certain conditions
  • The right to data portability, allowing you to receive your data in a commonly used, machine-readable format
  • The right to information about how your data is collected and used
  • The right to object to automated decision-making, where applicable

If you would like to access, update, or delete your personal information, or exercise any of the rights listed above, please contact us through our contact form or by email at info@healingvoyage.jp. We will respond in accordance with the requirements of applicable law and do our best to honor your request.

Please note that in some cases, certain information may be retained for legal, regulatory, fraud prevention, or transactional recordkeeping purposes.


Section 7 – How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard safeguards to protect it during and after your transactions.

All payment transactions on our site are processed through Shopify Payments, a PCI DSS–compliant platform that uses SSL encryption to securely transmit sensitive data. Credit card details and other financial information are not stored on our servers and are handled exclusively by Shopify’s secure payment infrastructure.

Access to personal data is restricted to authorized personnel only and is protected through technical and organizational security measures designed to prevent unauthorized access, disclosure, or misuse.


Section 8 – Terms and Conditions

For additional details regarding the use of our website—including disclaimers, user responsibilities, and limitations of liability—please refer to our Terms of Service available at: https://healingvoyage.jp/terms-of-service.

By continuing to use this website, you acknowledge and agree to both this Privacy Policy and our Terms of Service.


Section 9 – Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, with or without prior notice. Any changes will become effective immediately upon being posted on this page.

We recommend reviewing this policy periodically to stay informed about how we handle your personal information.

Your continued use of the site after any changes constitutes your acceptance of the revised policy.


Section 10 – Contacting Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, you can contact us through our contact form, live chat on our website, or by email at info@healingvoyage.jp. Our team aims to respond within 24 hours.

We will do our best to respond to your inquiry in a timely and appropriate manner.